FUR4 Refund & Return Policy

Our Commitment

At FUR4, we want you and your pet to have a great experience with our products. If something is not right, we aim to make the return process clear, simple, and fair.

Return Window

Eligible items may be returned within 30 days of the fulfillment date.

Items that have not yet been fulfilled are not eligible for return.

How to Start a Return

To start a return:

1. Log in to your FUR4 account
2. Go to My Orders
3. Select the order and choose Request a Return
4. Select your return reason and follow the prompts
5. If approved, you will receive instructions and a return label

Return Eligibility

To be eligible for a return, items must:

• be requested within 30 days of fulfillment
• be in original condition
• include all original components, packaging, and accessories where applicable
• comply with any product-specific return restrictions shown on the product page

For eligible returns, FUR4 currently limits return requests to one item/SKU per request.

Non-Returnable Items

Returns will not be accepted for items that have been opened, used, or worn where the product does not comply with our return policy.

Certain items may also be marked as non-returnable on the product page due to hygiene, safety, or other product-specific reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please submit a return request through your account and include photos if requested.

We will review the request and work to resolve the issue as quickly as possible.

Return Shipping

For approved U.S. returns, FUR4 provides a return label through the return portal.

Once your return is approved:

1. Pack the item securely in its original packaging or a suitable box
2. Print and attach the return label provided
3. Drop off the package with the carrier listed on the label
4. Keep your drop-off receipt until the return is processed

Refunds

Once your return is received and reviewed, approved refunds will be issued to the original payment method.

Please allow 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.

Exchanges

At this time, FUR4 does not broadly offer automated exchanges through the return portal.

If you need help with a replacement or order issue, please contact support.

Discounted Items

Discounted items may still be eligible for return unless otherwise stated on the product page or promotion terms.

Help

If you have trouble submitting a return through your account, contact us at [email protected] and include your order number.